Terms of Service

1. Company Information

2. Description of Services

ONLINE provides:

• Web hosting and server management
• IT consulting and technical strategy
• Website maintenance and updates
• Security monitoring and protection
• 24/7 technical support

3. Privacy Policy and Rules

ONLINE respects your privacy and is committed to protecting your personal data. Our Privacy Policy outlines how we collect, use, and protect your information in accordance with applicable data protection laws including GDPR and Croatian privacy regulations.

• • Your personal data is collected only for legitimate business purposes
• • We do not share your data with third parties without your consent
• • You have the right to access and modify your personal information
• • We comply with all applicable privacy laws
• For full details, see our Privacy Policy

4. Data Collection and Storage Policy

We collect and store data necessary to provide our services, including:

• Account and contact information
• Payment and billing data
• Server logs and technical data
• Communication records for support

Data is stored securely with encryption and access controls. We retain data only as long as necessary to provide services or comply with legal requirements. Backups are maintained daily and stored securely.

5. User Accounts and Responsibilities

You are responsible for maintaining account confidentiality, safeguarding your login credentials, and all activities conducted through your account. Notify us immediately of unauthorized use or security breaches.

6. Acceptable Use Policy

You agree not to use our services to:

• Host illegal content or conduct illegal activities
• Infringe on intellectual property rights
• Spread malware or malicious code
• Engage in phishing or unauthorized access attempts
• Send spam or unsolicited communications
• Violate any applicable laws or regulations

7. Payment Methods

ONLINE accepts the following payment methods for one-time server purchases:

Payment Processor: All payments are processed securely through CorvusPay and ERSTE Bank, ensuring PCI DSS compliance and maximum security.

8. Payment Security Statement

9. Delivery Information

10. Right to Complaints and Dispute Resolution

If you have concerns about our services or a complaint, please contact us with details:

Complaints will be investigated and resolved according to Croatian consumer protection laws and our commitment to customer satisfaction. If a complaint cannot be resolved directly, customers may pursue legal remedies through appropriate authorities or arbitration.

11. Right to Return and Refund Policy

Consumer Protection Guarantee:

• Return Period: 14 days from purchase date
• Full Refund: If service does not meet expectations within the return period, a full refund will be issued
• Refund Processing: Refunds are processed within 5-10 business days to the original payment method
• No Questions Asked: Customers may request cancellation and refund for any reason within 14 days
• Service Suspension: Upon refund request, service access is suspended

12. Billing & Invoice Information

• One-Time Billing: Payment is charged once at purchase
• Invoice Delivery: Digital invoices are sent to your email within 24 hours
• Invoice Details: All invoices include company details, OIB, and payment reference
• Currency: All prices are in EUR (€)
• Tax: Prices shown include applicable taxes

13. Limitation of Liability

Our total liability for any claims shall not exceed the amount paid for the service in question or €100, whichever is greater. We are not liable for indirect, incidental, or consequential damages.

14. Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind. We do not warrant that services will be uninterrupted, error-free, or completely secure, though we maintain industry-standard security measures.

15. Governing Law

These Terms shall be governed by the laws of the Republic of Croatia and subject to Croatian jurisdiction.

16. Contact for Questions